Need help with something at MyFonts.com? First check out the commonly asked-about subjects below. If you don't find your answers there, feel free to send us e-mail and our always-vigilant customer servants will assist you!

Most Commonly Asked Questions

• Do I have to use a credit card to buy a font?

• How do I download, unpack, and install a font?

• How do I re-download a font I already bought?

• I installed my font correctly in the Windows Fonts folder, but it's not available in my applications. What happened?

• I installed my font in Windows, but the wrong font name shows up in the font menu. Did I get the wrong font?

Q: How do I download, unpack, and install a font?
A: Please read our pages on downloading, unpacking, and installing fonts for Windows.


Q: How do I re-download a font I already bought?
A: Go to your My Orders page. Note that you will need to log in to MyFonts to access the MyOrders page.


Q: I installed my font correctly in the Windows Fonts folder, but it's not available in my applications. What happened?
A: This is a common problem. Please read the Microsoft Support page on how to solve this problem.


Q: I installed my font in Windows, but the wrong font name shows up in the font menu. Did I get the wrong font?
A: You probably got the right font. Many of Linotype's fonts on the Windows platform are arranged into four-style "Windows families" — regular, italic, bold, and bold italic. Sometimes, only the "regular" version will appear in your font menu, even if you only installed the bold or italic version. This is particularly true for Bold and Black styles — Linotype tends to group Light and Bold styles as one family, and Medium and Black as another.

Some font packages contain multiple versions of the same font. If you save fonts on your hard disk, the following folders might be created:

<Name> TT - containing TrueType fonts
<Name> PS - containing PostScript fonts

..\Single - containing non-classified single fonts
..\Family - containing classified fonts

If you install fonts from the folders called "Single" or "~s", each style will appear as a separate item in your application's font menu.

If you install fonts from the folders called "Family" or "~f", styles will be grouped into families. As a result, you may see different names in your application's font menu. These are family names rather than style names. In any family, you should use the application's bold or italic style selector to select the appropriate style.

Please make sure that you are consistent in picking between family and single versions. Installing both versions, or a mixture of versions from the same family, will cause problems.

Q: Do I have to use a credit card?
A:Over the Internet, we accept credit card payments and PayPal payments. By regular mail, we can take checks and credit card payments. By fax, we also take credit card payments. Go to our Payment Form page: print out the form and follow the instructions.

Note that you will need to log in to MyFonts to access the Payment Form page, or you will need to create a new account if you do not already have one. We will process your payment and credit your user account. You may then buy fonts online without a credit card until your account credit runs out.

Invoiced accounts:
MyFonts also offers invoiced accounts. We will accept applications for creating such an account for U.S.-based organizations. Contact us to apply for an invoiced account.

Need More Help?

Check out our complete Help section.